YOUR FREQUENTLY ASKED
Here are a few of the most commonly asked questions we get... if you are still not sure of something get in contact.
What is your cancellation policy with Covid?
If due to border restrictions you are unable to travel we will give a full refund or credit notice if cancelled three or more days prior to your tour. If cancelled within three days of the tour we may have to charge a 25% cancellation fee to cover food already purchased but will try to avoid this where possible.
What days do you run the tours?
Due to Arlewood's opening hours we run our tours only on Fridays, Saturdays and Sundays.
Can you cater for allergies and other dietary requirements for the picnic lunch?
Yes we sure can, we just need you to let us know your requirements no less than three days before your tour.
Do I still need to pedal the bikes or does the motor do everything?
Yes you still need to pedal, the motor works seamlessly in the background to push you along effortlessly.
Do you have kids seats available for your bike?
No we do not have children’s seats available for the bikes. Unfortunately high insurance rates make it prohibitive for us to allow the use of child seats on the bikes.
How hard are the bikes to ride?
If you can ride a normal bike slowly for 30mins on flat ground you will be perfectly able to ride our bikes on tour with ease. Due to the battery and electric motor our bikes are just a bit heavier than a normal bicycle.
Can I bring my kids along?
Western Australia law states that children under the age of 16yrs are not allowed to ride electric bicycles on shared pathways or gazetted roads. This means that unfortunately because we do use shared paths and on some roads our insurance does not cover us if we have children under 16yrs come on tour with us.